Date: 24th August 2020:
We are now getting use to this situation and although the situation is no longer still changing daily or sometime hourly we are still experiencing challenges.
As the Covid-19 situations continues to evolve we want to assure all our customers, Gifts Actually is operating as normal.
Gifts Actually’s first priority is the health of our staff and customers.
We are pleased to state that No staff member has been affected by the Covid-19 virus.
Gifts Actually has implemented proactive measures to ensure that this situation continues.
These measures include:
- Implementing no contactless customer interactions and deliveries across our local area ( Berwick / Narre Warren Vic). Meaning - No local deliveries to the Berwick / Narre Warren area and no studio pick-ups.
- All deliveries from our Australia warehouses will be undertaken by local couriers (Australia wide) couriers please and Australia Post.
- Mandatory temperature testing of all staff on a daily basis.
- Mandatory social distancing.
Due to the measures taken by the Victorian Government, there may be some minor delays in relation to delivery times from our Victorian warehouse and suppliers. This we expect to ease round mid September 2020.
One of our biggest challenges is ensuring that personalised / customised products are delivered in reasonable time. Our off-shore manufacturers are operating as normal however, freight delivery to Australia is suffering a greatly reduced capacity, however in regards to Paint By NUmbers - we are utiliing a third party fright logistics company which delivers the parcels to Australia Post much quicker than normal post or even EMS services. This means that although there is some delays, we still wil not guarantee delivery times from our overseas suppliers as changes and delays can still occur without notice.
We thank you for your understanding and patience.
Please contact us at firstname.lastname@example.org if you have any concerns or questions.
Andrea and Robert Hansen.