Date: 13th April 2020:
We are in unprecedented territory and the situation is changing daily and sometime hourly.
As the Covid-19 situations continues to evolve at an alarmingly rapid pace we want to assure all our customers, Gifts Actually is operating as normal.
Gifts Actually’s first priority is the health of our staff and customers.
We are pleased to state that No staff member has been affected by the Covid-19 virus.
Gifts Actually has implemented proactive measures to ensure that this situation continues.
These measures include:
- Implementing no contactless customer interactions and deliveries across our local area ( Berwick / Narre Warren Vic). Meaning - No local deliveries to the Berwick / Narre Warren area and no studio pick-ups.
- All deliveries from our Australia warehouses will be undertaken by local couriers (Australia wide) couriers please and Australia Post.
- Mandatory temperature testing of all staff on a daily basis.
- Mandatory social distancing.
One of our biggest challenges is ensuring that personalised / customised products are delivered in reasonable time. Our off-shore manufacturers are operating as normal however, freight delivery to Australia is suffering a greatly reduced capacity. Australia Post have suspended deliveries of all economy-air parcels only. We use EMS from overseas manufactures. This means that although there is some delays, your items will arrive, we just can not give any realistic assurances as to the timeline from the commencement of the delivery to it arriving at your door.
We thank you for your understanding and patience.
Please contact us at firstname.lastname@example.org if you have any concerns or questions.